eSkye Software

The pace of consolidation and change in the industry is increasing. Your business is more complex and faster moving than ever before. More and more of your business is one with key distributors and retailers.

eSkye Solutions gives you the opportunity to provide electronic ordering directly from distributor purchase orders (PO) into your ERP system while enforcing your business rules. Combined with an easy to use web portal for customer service and managing exceptions, distributor customers will have better information and service.

eSkye’s eChannel Management Suite forms a complete Supplier Operations Portal that enables a brand owner to connect to all their trading partner's systems and people to close the loop systematically.

Order Manager

As part of eSkye’s eChannel Management Suite™ (eCMS™), the Order Manager Module streamlines the ordering process for greater efficiency, effectiveness, and return on investment (ROI). Order Manager is role-based, with powerful features designed to assist the people involved with your order process — Customer Service, Telesales, Sales and Sales Management, Marketing, Credit and Collections and IT.

Order Manager gives brand owners the ability to fulfill, create, and manage the demand for their product. It gives their customers a faster, easier way to place and track their orders. It enables their IT, marketing, sales, customer service, and credit departments to work as a team to provide an overall better customer experience.

Logistics Manager

eSkye’s Logistics Manager provides sellers with powerful, Web-enabled logistics management.
Logistics Manager automates the standard communication between supplier and logistics operator, including dispatch instructions, updates, and transit status reports. Coupled with EDI Link it will allow an EDI-enabled seller to work transparently with all logistics partners even if they are not EDI enabled themselves.

With Logistics Manager, the amount of paperwork and manual data entry is reduced, increasing the speed at which accurate invoices can be produced and – more importantly – collected.

Inventory Manager

eSkye’s Inventory Manager Module provides sellers with enhanced visibility of inventory throughout the channel, and supercharges collaboration with their buyers. As inventory and sales information is passed up the channel, the buyer can accurately forecast demand and prepare the required amount of stock. Inventory Manager can analyze data supplied by the buyer, ascertain whether a shipment of inventory is required, and even generate the order automatically. This type of sophisticated vendor-managed inventory (VMI) results in smooth promotions, optimized inventories, lower operating costs, and higher profits.

Customer Service Manager

The Customer Service Manager provides brand owners and distributors with intelligent, automated, online customer service. Customer Service Manager enables other departments, such as sales, from the seller organization to have direct access to the customers’ latest information and status.The Customer Service Manager provides a more efficient process for customers to obtain their account status information. This saves time waiting for customer-service departments to respond and provides accurate, real-time information – rather than relying on a phone conversation.